Results taken from the Color MFP Reseller Study conducted by The Office Products Analyst (The OPA)
Each year, the OPA conducts a study in which Digital office equipment service managers are asked to rate the color multifunctional printers (MFP) their technicians work with in a variety of areas. This year’s survey is based on the data compiled via extensive telephone interviews with 177 service managers encompassing 22,335 color MFP devices.
The OPA defines an MFP as any platen-based device that can be connected to a personal computer (PC) or local area network (LAN) and which supports at least two of the four traditional office functions (copying, scanning, faxing and printing). Of six major brands in our study, service managers rated Toshiba Color MFP Best Overall, tied with one other brand. Toshiba was also ranked highest in other key categories, including Overall Reliability, Ease of Operator Maintenance, Color Cost per Page, Cost of Service, Print Driver Stability and more.
Industry Analysts, Inc.
OPA The Office Equipment Authority
The Office Products Analyst is the longest running, continuous publication that focuses exclusively on the office automation industry. Published by Industry Analysts, Inc. in Rochester, NY. The OPA conducts thousands of end-user and office equipment dealer surveys each year. Reproduction of this document or the full report from which this document was created is forbidden without the expressed written consent of Industry Analysts, Inc. For more information, contact IA, Inc. at +1(585) 232-5320.